![]() When connecting headset to Xbox Series X for use (after initial pairing) there appears to be no sound in the headset. I am using an Xbox Series X with HS75 XB headset. I have experienced all the issues mentioned and hope these comments help: Please provide any feedback if this update affects the behavior. We'll update this post once the update is available through iCUE 4.x.x. ![]() If you have already updated to iCUE 4.9.x, you will need to revert back to the previous version to perform the firmware update procedure. You will need to connect the headset to a Windows based PC to perform the necessary update procedure in the settings tab. We have addressed this issue with a Firmware update (v3.0.3) which is available through iCUE 3.38.61, and can be downloaded here. Thank you and we apologize for any inconvenience this may cause. Include your system specifications, what you were doing when the issue presented itself, and the method you use to “force” the issue to occur. If you’d like to help us solve this issue more quickly, please provide us with details on how/if you are able to reproduce this behavior will help in expediting a solution. While we work on a firmware fix for the headset, if you experience these symptoms and the above method does not reset the headset, please contact our customer support team through the support portal below and they will be happy to assist you: Unfortunately there is no way to “force” a reset at this time, but we are also looking at potentially implementing this as well. ![]() The headset should resume normal functionality when it is powered on again. ![]() In the meantime, in the event the headset freezes and refuses to power off, you can regain functionality by letting the battery fully drain and recharging it afterwards. We will provide an updated response here once the solution is available for download. We are currently working on replicating this issue, with the hopes that a solution can be implemented through a firmware update once resolved. In these instances the headset may exhibit the following behavior: We have been made aware of a potential issue that some users are experiencing with our HS75 XB Wireless headset which causes the headset to freeze and become unresponsive. ![]()
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